Terms and Conditions
Mouwal – Terms & Conditions
Effective Date: [Month Day, Year]
Welcome to Mouwal (“Mouwal”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website.
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1. About Us
Mouwal is an online retailer offering authentic Kashmiri cuisine and related food products for delivery within the United States.
Business Name:
Mouwal
Website:
www.mouwal.com
Email:
support@mouwal.com
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2. Eligibility
By placing an order, you confirm that:
• You are at least 18 years old or have permission from a parent or legal guardian.
• The information you provide is accurate and complete.
• You are legally able to enter into a binding agreement.
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3. Products
We strive to accurately display our products, descriptions, ingredients, and images.
Because our products are handcrafted and food items:
• Appearance may vary slightly.
• Packaging may change without notice.
• Product availability is not guaranteed.
We reserve the right to discontinue or modify any product at any time.
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4. Pricing
All prices are listed in U.S. Dollars (USD).
Prices may change without prior notice.
Applicable taxes and shipping charges will be added during checkout where required.
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5. Orders
An order confirmation email does not guarantee acceptance of your order.
We reserve the right to:
• refuse or cancel any order
• limit quantities
• request additional verification
• correct pricing or inventory errors
If payment has already been processed, we will issue an appropriate refund if your order cannot be fulfilled.
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6. Payment
We accept payment methods offered during checkout.
By placing an order, you authorize us to charge your selected payment method for the total purchase amount, including applicable taxes and shipping charges.
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7. Shipping
We currently ship within the continental United States unless otherwise stated.
Estimated delivery dates are estimates only and are not guaranteed.
Delivery delays caused by weather, carriers, holidays, or other circumstances beyond our control do not constitute grounds for cancellation or damages.
Customers are responsible for providing a correct shipping address.
Orders returned due to an incorrect address may require additional shipping charges.
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8. Food Safety
Our products are prepared, packaged, and shipped according to applicable food safety practices.
Customers are responsible for:
• promptly receiving deliveries
• following any storage instructions
• refrigerating or storing products as recommended
• consuming products before the stated expiration date
We are not responsible for improper storage or handling after delivery.
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9. Allergies
Our products may contain or come into contact with common allergens including, but not limited to:
• milk
• eggs
• wheat
• soy
• tree nuts
• peanuts
• sesame
• mustard
• other spices and ingredients
Customers with food allergies should carefully review ingredient information before ordering.
Mouwal is not responsible for allergic reactions.
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10. Returns & Refunds
Due to the perishable nature of food products, all food sales are generally final.
However, if your order:
• arrives damaged,
• is incorrect,
• is missing items, or
• is otherwise significantly defective,
please contact us within 48 hours of delivery.
We may request photographs of the package and products.
Refunds, replacements, or store credits will be issued at our discretion.
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11. Gift Cards (If Applicable)
Gift cards are non-refundable and cannot be redeemed for cash except where required by law.
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12. Promotions
Promotional offers may be modified or discontinued at any time.
Unless specifically stated, promotions cannot be combined with other discounts.
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13. Intellectual Property
All content on this website, including:
• logos
• product names
• photographs
• recipes
• text
• graphics
• videos
• designs
is the property of Mouwal or its licensors and may not be copied or reproduced without written permission.
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14. User Conduct
You agree not to:
• violate any laws
• interfere with website operation
• upload malicious software
• attempt unauthorized access
• misuse customer accounts
• use automated systems without permission
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15. User Reviews
If you submit reviews or other content, you grant Mouwal a non-exclusive, royalty-free license to use, display, publish, and reproduce such content for marketing or operational purposes.
You represent that your submitted content does not violate the rights of others.
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16. Limitation of Liability
To the fullest extent permitted by law, Mouwal shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
• website use
• delayed deliveries
• product availability
• customer misuse
• food handling after delivery
Our maximum liability shall not exceed the purchase price of the affected order.
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17. Disclaimer
Products are sold “as is” and “as available.”
While we strive for accuracy, we do not warrant that:
• the website will always be uninterrupted,
• product descriptions will always be error-free,
• all information will always be current.
Nothing on this website constitutes medical or nutritional advice.
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18. Force Majeure
We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including but not limited to:
• severe weather
• natural disasters
• labor disputes
• transportation disruptions
• government actions
• pandemics
• supply chain interruptions
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19. Privacy
Your use of this website is also governed by our Privacy Policy.
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20. Governing Law
These Terms shall be governed by the laws of the State of Indiana, without regard to conflict of law principles.
Any disputes shall be resolved in the appropriate state or federal courts located in Indiana.
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21. Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
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22. Changes to These Terms
We may update these Terms from time to time.
Changes become effective upon posting to this website.
Continued use of the website after changes constitutes acceptance of the updated Terms.
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23. Contact Us
For questions regarding these Terms, please contact:
Mouwal
Email: support@mouwal.com
Website: www.mouwal.com
Thank you for choosing Mouwal. We appreciate your trust and look forward to serving authentic Kashmiri cuisine to your table.